Warranty
FIRSTGEAR WARRANTY INFORMATION
At Firstgear we craft our gear to enhance the Joy of Riding. We're proud of what we make. If your Firstgear product fails to perform because of a defect in materials or workmanship, we'll make it right for you. Just email us or give us a call (our toll-free number is sewn inside most FirstGear garments).
866-302-5676 USA
5-Year Warranty on Armored Apparel
Note: Firstgear materials and workmanship warranties do not cover damage caused by improper care, accident, crashes or the natural breakdown of materials over time. Products must be returned to Firstgear for evaluation. If we find your Firstgear product has failed due to a materials or workmanship defect, we will repair, or replace, the product‹at our discretion‹without charge.. Please register your product at http://firstgear-usa.com/registration.
2-Year Warranty on Gloves, Footwear and Non-Armored Apparel
Firstgear materials and workmanship warranties do not cover damage caused by improper care, accident, crashes or the natural breakdown of materials over time. Products must be returned to Firstgear for evaluation. If we find your Firstgear product has failed due to a materials or workmanship defect, we will repair, or replace, the product‹at our discretion‹without charge.. Please register your product at http://firstgear-usa.com/registration.
1-Year Warranty on Raingear
Firstgear materials and workmanship warranties do not cover damage caused by improper care, accident, crashes or the natural breakdown of materials over time. Products must be returned to Firstgear for evaluation. If we find your Firstgear product has failed due to a materials or workmanship defect, we will repair, or replace, the product‹at our discretion‹without charge. Please register your product at http://firstgear-usa.com/registration.
Limited Lifetime Warranty on Luggage
FirstGear luggage is warranted to the original owner against defects in materials and workmanship for the lifetime of the product. Please register your product at http://firstgear-usa.com/registration.
Note: Firstgear materials and workmanship warranties do not cover damage caused by improper care, accident, crashes or the natural breakdown of materials over time. Products must be returned to Firstgear for evaluation. If we find your Firstgear product has failed due to a materials or workmanship defect, we will repair, or replace, the product—at our discretion—without charge.
2-Year Crash Warranty on TPG Armored Apparel
In addition to their 5-year warranty against defects in materials and workmanship, Firstgear TPG jackets, pants and gloves have an additional 2-year crash warranty. For a period of two years from date of purchase, if your Firstgear TPG jacket, pants or gloves are damaged due to a crash, we will support you by offering a free replacement of the same or similar item. Just send us the damaged gear, a copy of the police report and any feedback you would like to offer on product performance. You will receive a replacement free of charge. Please register your product at http://firstgear-usa.com/registration.
Should a warranty claim arise: Please ensure your product is clean (according to label care instructions) before returning. All products sent for warranty evaluation must have an RGA number (Return Goods Authorization) to administer tracking of your product. Contact Firstgear directly to receive your RGA number. Firstgear limited warranties give you specific legal rights. You may have other rights, which may vary from state to state. Warranty questions may be directed to Firstgear at 1-866-302-5676. Outside the USA please call 1-817-258-9008.